Delivery Policy

Free Worldwide Shipping

At Megamarto, we proudly offer complimentary shipping on all orders, with no minimum purchase or hidden fees — no matter where you are in the world.

Please Note: We currently do not ship to the following locations:

• Russia
• Israel
• Iran
• Iraq
• India
• Countries under OFAC (Office of Foreign Assets Control) sanctions

Estimated Dispatch & Delivery Times

Your order’s dispatch time depends on the product type. See the chart below for details:

Note: “Prime” items are in stock and ready for immediate shipping.
Most orders arrive within 3–4 business days after dispatch via express shipping.

Shipping & Courier Partners

We use trusted global couriers like DHL and FedEx to deliver your orders securely and quickly.

📦 Important: We cannot ship to PO Boxes, APO, FPO, or DPO addresses at this time.

Customs Duties & Import Taxes

Orders are shipped on a Delivery Duty Unpaid (DDU) basis. This means:

• You may be responsible for any import taxes, customs duties, or local fees upon delivery.
• Please check with your local customs office before placing an order to avoid surprises.

Lost or Damaged Packages

If your package is marked as “Delivered” but hasn’t arrived:

1. Contact both Megamarto Support and the courier within 5 business days.
2. Claims made after this window may be ineligible for investigation or compensation.
3. If the courier confirms the package was lost or damaged:
   • We’ll either reship your order or
   • Issue store credit of equal value.

❗ Lost packages are not eligible for refunds.

Customer Responsibilities

Tracking & Delivery Issues:

• You’ll receive a tracking number via email once your order ships.
• Customers are responsible for:
  • Monitoring delivery status
  • Contacting the courier if:
    • A delivery fails
    • Rescheduling is needed
    • The parcel is held at a pickup location

⚠️ Failure to take action may result in your package being returned or destroyed. Megamarto is not responsible for such cases.

Unaccepted Deliveries:
If a delivery is refused or redirected back to sender, the parcel may be destroyed or lost. In these cases, we cannot process refunds or replacements.

To return a product, the delivery must be accepted first, then processed according to our Return Policy.

Incorrect Address:
Please double-check your shipping address before placing an order.

• Once an order is shipped, address changes are not possible.
• If delivery fails due to an incorrect address and the package cannot be returned, we are not liable for refund or replacement.

Additional Information

Order Confirmation:
You will receive an email confirmation at info@megamarto.shop once your order is successfully placed.

Combined Orders:
Multiple orders to the same address may be combined for faster and more sustainable shipping unless you request otherwise.

Complimentary Items:
Free gifts or add-ons may not be included with bulk orders (10+ items). This is subject to our team’s discretion.

Need Help?

If you have any delivery-related questions or concerns, feel free to contact us:

📧 Email: info@megamarto.shop

📍 Store Address:
15436 Theresa Ave,
Moreno Valley, California, 92551, USA